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PC Parts, Inc. can offer you parts and maintenance solutions for every aspect of your Network's needs. Professional and creative solutions for any sized businesses needs, and custom tailored to meet even the most stringent requirements you might have!

Service Parts Fulfillment

Customer Relationship

• Transactional Based Procurement
  • daily ordering via a purchase order based on price and availability
  • orders for both “emergency usage” and parts stock replenishmennt
  • no formal Service Level Agreements (SLA’s), only Service Level Objectives (SLO’s)
  • SLO’s could include: industry & company standard delivery turnaround, quality metrics and return allowances
  • dedicated sales team available from 8:00am to 6:00pm EST, Monday through Friday
• Contractual Based Procurement
  • secured business via a Statement of Work (SOW)
  • formal SLA’s
  • specific sales and delivery requirements defined
  • may include terms that include: volume spend credits, guaranteed availability, guaranteed order “turn around”
  • SLA’s could include: customized reporting & packing labels, order tracking capabilities
• Vendor Management of Inventory (VMI)
  • essentially the “forward stocking” or “consignment” of parts inventory
  • most often used by the IT Service Provider on their specific end user maintenance contract agreements
• Depot/ Offsite Repair
  • most frequently considered on items such as: fuser & maintenance kits, operator panels, motherboards

Parts Supply Approach

• Whole Unit Source & Dismantle
• Parts Source & Refurbishing
• Reverse Engineering
• Boutique Manufacturing