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Our roots in Information Technology (IT) service maintenance date back to 1985.
After a successful tenure at IBM, George Crist, Sr. envisioned and ultimately realized his concept of a dedicated service company working on IBM printers and computers, as well as providing superior IT maintenance solutions. Computer Maintenance Service, Inc. then built an impeccable reputation with a constant focus on both quality and timeliness of service, with focused attention to the customer. This new demand for computer and printer maintenance parts in tandem with our reputation for quality IT maintenance helped the company experience accelerated growth through the late 80’s and early 90’s.
In late 1991, we incorporated the maintenance parts portion of our business and PC Parts, Inc. was born. Thus began our primary focus on our customer’s maintenance needs and the specialty practice of refurbishing, rebuilding, reverse-engineering and manufacturing of computer and printer parts. PC Parts, Inc. quickly established itself regionally as an integral IT maintenance parts provider. Originally specializing in just a few manufacturers of printer parts such as IBM and Lexmark, the company began to source and refurbish not only IBM & Lexmark, but essentially all Original Equipment Manufacturers (OEM) of IT service parts.
In 1998 PC Parts, Inc., under the direction of George H. Crist, Jr. Ph.D., began and continues to sell laterally to other distributors, directly to IT service providers, IT OEMs, and via the Internet to the retail customer.
Our philosophy is simple, but timeless. We believe that our customers continue to enjoy working with us for five reasons:
Cornerstones — No one is more important than the other and without all three the maintenance part is of little value to our customer!
1. Price - Our goal is to be the most economical parts vendor and we believe our supply strategy should allow us to accomplish this.
- Furthermore, we are always willing to entertain customer communication on price parity & price “matching”.
- See your Account Manager for details.
- Furthermore, we are very interested in proactively taking inventory positions on behalf of our customers on a “one off” basis.
- See your Account Manager for details
- 180 days standard is our warranty & we also are willing to offer DOA/ FUI minimums as part of our agreement.
- See your Account Manager for details
Value Add – Coupled with the cornerstones of our philosophy our ability to enhance our customer relationship is our differentiation!
4. Customer Service - Our Account Manager understand that being available, friendly, courteous and responsive are of value .
5. Flexibility - We understand that as your business grows and changes so must ours; being adaptive and nimble is of value.
Our values, like that of our philosophy, have remained constant since our founding days.
- Family First - our employees understand that we concede family comes first.
- Corporate Citizen - our employees recognize the need to serve their community and are responsible stewards of the environment.
- Ethical Business Partner - our customers readily acknowledge our integrity when dealing with our employees.
We have always made it a point to concentrate on the reuse, refurbishment and
recycling of maintenance parts. In recent years, we have demonstrated a renewed
commitment to going “green” and becoming a “zero landfill” organization.
Recognizing that we generate a large amount of unused parts, scrap material, plastic and other assorted commodities that would otherwise make its way into the Earth, we possessed an opportunity to simultaneously cut down on waste and act in an environmentally responsible manner. PC Parts, Inc. has begun recycling nearly all non-repairable material and commodities that were produced from our dismantle operations. Over 250 tons per year, of aluminum, steel, computer electronics, Styrofoam, plastic, cardboard and white paper that are now recycled, rather than waste destined for another landfill.
PC Parts, Inc., as a corporate citizen, acknowledges the importance of giving
back to our community. Therefore, we have made it a priority to maintain our
U.S. corporate headquarters in financially distressed and disadvantaged
community designated by the PA Department of Community & Economic Development (DCED)
as an Enterprise Zone. We have given back to this area by proactively conducting the
following business activities:
- Community Development
- Infrastructure Improvement & Creation
- Job Creation
- Workforce Development
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